’4 Ball Alliance (2 Scores to count)’
R250 per speler – R1000 per 4 bal
Borg ‘n putjie vir R500
(Mulligans @ R50 vir 2)
Fooie betaalbaar voor 10 November 2011

Vir meer besonderhede en besprekings, skakel die laerskool op 028 271 3440

Start Time: 08:30
Date: 2011-11-25
End Time: 16:30

The ‘SA Host Training’ is a 2-day accredited CATHSETA programme which will take place in our area on 8 & 9 November 2011 with groups of minimum 25 delegates. We urge you, your staff and management to participate in this excellent opportunity. Please confirm attendance by contacting the Hangklip-Kleinmond Tourism Bureau on 028 271 or by e-mail on info@ecoscape.org.za before Friday 30 September 2011.

By the end of this workshop, you will be able to:

1. Understand service and its role in business;
2. Identify customers and treat internal customers efficiently;
3. Identify and manage moments of truth;
4. Manage first impressions with customers;
5. Greet customers and identify customer expectations through conversation;
6. Make a customer feel welcome and important through using and remembering their names;
7. Understand the communication process in order to overcome communication barriers and communicate effectively;
8. Respond creatively and positively to customer requests that are difficult or impossible to meet;
9. Manage impressions on the telephone through effective and efficient use of the telephone;
10. Listen effectively;
11. Handle emotional situations calmly and professionally;
12. Establish a relationship with customers to proactively deal with issues that cause customer dissatisfaction;
13. Handle complaints effectively and professionally;
14. Understand the economic role of the visitor industry and his/her role in that industry; and
15. Add value to the service provided by being proud of and knowing his/her own community.

Start Date: 2011-11-08
End Date: 2011-11-09